Mental illness in the family - Some answers to the most commonly asked questions

You are not alone

Being the carer of someone with a mental health problem is not easy, but there are ways of coping. There are places you can go for help and support

Useful support services

One of the great values of support organizations is that they give you access to other people who understand the hardships faced by those affected by mental illness, whether as a carer or a sufferer.

A phone call to ARAFMI is one way to access the information you need, either by talking to their professional or volunteer staff, by browsing the library or by joining a support group. The ARAFMI library contains a good selection of books and informative pamphlets about the most common mental disorders.

Health professionals

There are a number of professionals who can give you advice and help:

A general practitioner (family doctor)

A psychiatrist

A psychologist

A case manager

A social worker

A community mental health nurse

An occupational therapist

Carers must accept that any adult has the right to refuse treatment. Many people who seem to be behaving strangely might not feel there is anything wrong with them, and can get quite upset by the suggestion that they have a problem

Your own family doctor is the first person to consult if you think there is a problem that needs more intense treatment or assessment.

Which specialist?

Usually the specialist is a psychiatrist, a psychologist or a counsellor. Psychiatrists are doctors that specialize in the area of mental illness. Psychologists train in the behavioral sciences, not medicine. Counsellors come from backgrounds like social work

It is wise to ask your doctor to explain the reasons for the selection of a particular specialist. If you are unhappy with the specialist initially chosen, you have the right to ask for a second opinion - provided, of course, that the patient agrees.

You can ask for an interview with the case manager, social worker or nurse at the hospital. You will find that their experience enables them to give helpful advice.

Information about the illness

One of the problems you may face in the early stages is the difficulty of finding out exactly what is wrong with your family member or friend. If you are finding it difficult to get clear answers from your doctor or psychiatrist, remember that there are a variety of possible reasons:

It may be because the psychiatrist has not yet been able to make a positive diagnosis

It may be because the patient has not given permission for the psychiatrist to talk to you.

It may be because the psychiatrist is rightly cautious about attaching labels which may be wrong and can have profound consequences.

If the psychiatrist is able to give a clear diagnosis it can help in a number of ways. Primarily it gives some peace of mind, but it also helps in practical ways; it helps in accessing social security benefits and makes it easier for you to find information on their illness.

Medication and possible side effects

The drugs used in the treatment of a mental illness are often powerful and may have side effects. A health professional should take the time to explain to the carer and patient why a particular drug has been prescribed, what it is expected to do, and what side effects and danger signs (if any) to watch for

You have the right to this information and if it is not given or you do not understand it, ask for clarification. For further information about the drugs commonly used in the treatment of mental illness, booklets should be available from the hospital, support group or sometimes at your local library.

Admission to hospital

Some mental illnesses, like physical illnesses, are best treated in a hospital. The treatment may take place in a psychiatric unit of a general hospital specializing in the treatment of psychiatric disorders.

The ideal of going to a 'psychiatric hospital' is still frightening to many people. A visit to a hospital will soon dispel those fears.

There are two ways to gain admittance to a psychiatric hospital. If your family member is well enough to understand the need for hospitalization, they can be admitted as a voluntary patient. In a case where the family member does not agree to be hospitalized, there are strict legal guidelines for admittance, and it is best that you seek advice from a doctor.

However, if the person is in danger of harming themselves or others you may call the Psychiatric Crisis Team (see Mental Health Services in the phone book) or the police.

Admission to a psychiatric hospital is no different from any other hospital. The person arrives at the Psychiatric Emergency Centre (PEC), various forms are filled out, and then the person is assessed for admission. This is the time to ask the admission staff to explain anything you are uncertain about. Before you leave, find out who to contact to get ongoing information about the patient.

What are your rights as a carer?

As a carer you have rights as well as responsibilities, set out in The Mental Health Statement of Rights and Responsibilities (1991). Some of those rights include:

The right to comprehensive information, education, training and support to facilitate understanding, advocacy and care of a relative or friend.

The right to help with your own difficulties which may be generated by the process of caring or acting as advocate for someone with a mental illness.

The right to seek further opinions regarding diagnosis and care for the consumer.

Look after yourself

Caring for someone with a mental illness can be stressful. To do it well you must see to your own needs as well as those of your family member or friend. Self care is the essence of the ARAFMI message. Be patient with yourself.

Don’t be afraid to reach out

Look forward

Be good to yourself

Create small successes

Take some risks

Dream a little

Trust your own judgment


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